Refund & Return Policy
Refund & Return Policy
General Return Qualification
We support universal free return services for all store products. Customers can initiate a return application for any purchased goods within the valid return period after receiving the products. To ensure the normal processing of return and refund procedures, the returned products must be kept in original unused, unwashed, undamaged condition, with complete original tags, labels and outer packaging, meeting the standard of secondary sales. Products with man-made damage, wear and tear, private modification or missing accessories will not be eligible for return services.
Official Return Application Process
All return and refund applications must be submitted through the exclusive Contact page on our official website. Customers need to truthfully fill in order information, return reasons and relevant demand descriptions. Our professional after-sales team will verify the application qualification and issue official return guidelines including designated return address and shipping specifications within a reasonable time. Unauthorized private return without official system approval will not be accepted and processed.
Standard Refund Processing Rules
After we receive and complete the comprehensive inspection of the returned products to confirm that they meet the return specifications, the official refund procedure will be initiated immediately. The refund amount will be fully returned to the customer’s original payment account within the standard refund processing cycle. The specific arrival time of funds shall be subject to the settlement rules of the customer’s payment institution and bank system, and we will complete the whole refund process as efficiently as possible.
Defective & Error Order Processing
For orders with product quality problems, wrong goods delivery, missing accessories and other platform-side errors, we will fully bear all return logistics costs and provide free return, exchange or full refund services according to customers’ actual needs. We will take the initiative to follow up the problem handling progress to ensure customers’ legitimate shopping rights and interests are fully protected.
Non-Returnable Scope
Products damaged due to personal improper use, storage and cleaning, products beyond the valid return application period, and products that have been worn, altered or damaged artificially do not support return and refund services. We reserve the final right of judgment on the qualification review of all return applications.